Privacy Policy

Your privacy matters to us.

Last updated: September 8, 2026

Oceans Connection respects your privacy. This Privacy Policy explains the types of information we may collect when you use our website, contact us, request travel assistance, or communicate with us through WhatsApp or email, and how that information may be used.

1. Information we may collect

When you contact us or submit a trip request, you may choose to provide information such as:

• Name, email address and phone number
• Travel dates and where you are staying or traveling
• Number of travelers
• Travel style, preferences and approximate needs
• Services you are interested in, including tours, transportation, hotels or multiple services
• Information you include in messages, questions or special requests

2. How we use information

We may use information you provide to respond to inquiries, recommend travel options, prepare quotes, coordinate requested services, communicate about your trip, provide customer support, maintain appropriate business records, prevent misuse of the website and improve our services.

3. Website forms

Information submitted through our website forms is used to review and respond to your request. Please do not send sensitive personal information that is not necessary for us to assist with your travel plans.

4. WhatsApp and email

If you contact Oceans Connection through WhatsApp or email, your communications may also be processed and stored by the provider of that service under its own privacy practices and terms. We may retain relevant communications as reasonably necessary to provide customer service and coordinate requested travel services.

5. Travel partners and service providers

Oceans Connection may work with tour operators, transportation providers, hotels, guides and other travel-related partners to help fulfill a service you request. When necessary, we may provide those parties with information reasonably required to arrange or coordinate that service.

6. Payments

If a booking or payment is completed through a third-party payment provider, that provider may collect and process payment information according to its own privacy policy and terms. Payment-card information handled directly by a third-party processor is subject to that provider's systems and practices.

7. Cookies and website technology

Our website may use cookies, browser storage or similar technologies that support website functionality and services embedded in or connected to the site. Third-party services used by the website may also use their own technologies according to their privacy policies.

8. How information may be shared

We do not need to disclose personal information except when reasonably necessary to respond to your request, coordinate a service, operate or protect our website and business, comply with applicable legal obligations, or work with service providers that support those activities.

9. Data retention

We may keep personal information and communications for as long as reasonably necessary for customer service, trip coordination, business records, dispute resolution, security, or applicable legal and accounting purposes. Retention periods may vary depending on the type of information and why it was collected.

10. Data security

We take reasonable steps to protect information under our control. However, no website, email service, messaging platform or internet transmission can be guaranteed to be completely secure.

11. Your choices and privacy requests

You may contact us to ask questions about personal information you have provided to Oceans Connection or to request an appropriate correction or deletion. Some information may need to be retained when reasonably required for legal, accounting, security or legitimate business purposes.

12. Children's privacy

Our website is intended for people arranging travel and is not designed to knowingly collect personal information directly from children. A parent, guardian or responsible adult should handle travel inquiries involving minors.

13. External links and third-party services

Our website may link to or interact with third-party websites, messaging services, social networks, booking services or other providers. Oceans Connection does not control the privacy practices of those third parties. We encourage you to review their privacy information when using their services.

14. Changes to this Privacy Policy

We may update this Privacy Policy as our website, services or business practices change. When we make changes, the updated version may be posted on this page with a revised “Last updated” date.